Cassano`s Pizza King in Middletown

Called my order in for a lunch break 20 minute wait Time (not to bad for pickup) head to the store has been about 26 minutes I pay and stand there waiting for my pizza I'm then told that it was never made and had to wait for them to make the pizza. I ordered it with extra sauce the pizza came out dry and they caused me to miss out on my lunch brake extremely dissatisfied in my service

I agree with other posters the Cassano’s on Jackson lane is a hit or miss. I just ordered last evening and it was bad really bad week before amazing. And for most part is really good but when it’s not is ready bad either cold, not cooked enough or like last night over cooked or something I was so dry and chewy. And I thought the breadsticks were amazing as usual.

Always good.

First time there and my order was wrong

I always order from Jackson Ln. , but it has been an hour and a half... still no food!!!! Very disappointed!!!

This place is amazing!!! I always come here when I'm in town. There is more than one here...so make sure you go to the one on Jackson Lane! My pizza is always prepared just the way I want it!

I work at a nursing home at night. Sometimes it's hard to get out to get dinner. So, I called at 10:30pm and placed my order. They took my credit card info and said my order would be delivered in 40 minutes. Knowing they close at 11pm I asked was it ok to order this late and they said yes. Needless to say 40 minutes later no food. I called back and they said the order was never placed they forgot to put it into the system. Sometimes an apology can't fix the problem. I just buried my 3 yr old a few days ago may he rip. I just want something to go right..... ridiculous.

Its been my favorite for years

This place has awesome pizza!!

I'd like to say thank you to all the workers at the Jackson lane cassanos in middletown.in all my years of ordering i have only had 1 time that I called for a remake and that's only because it was a little to brown on the cheese .but called and 25 min later I had an excellent remakeThank you to all and keep up the great work..

Great pizza! But a little pricey without coupons

I got hung up on then had to wait on hold for half hour just wait on them to tell me that delivery is hour and thirty minutes and want a tip for driver when i could of walked over and pick my food up then then i was told it would be hour before can pick it up that is why they are getting a 1 star from me when you can walk and get your food it should not be a hour and you should not have to go out of your way they need to so there people placing orders some respect if we got to show respect so should the call center not only costmer .

My favorite pizza. Thin, crispy and salty! Love every bite!

I never visited this place... Liar

Best pizza In town

I would love to have this in Florida. They have the best pizza

First pizza ever ate

Great pizza

Best pizza ever. Go for the hog wild and add green olives!

Very delicious pizza!

Pizza was great and ready when i arrived. I had them cook it a extra few minutes and it was slightly overcooked . My fault but the extra time does usually bring all the flavor out in the deluxe.

They have good pizza more than you can eat

The best pizza in Ohio!

BEST PIZZA EVER get the sausage

Best underneath crust flavor! Truly a one of a kind dish.

Pretty good pizza. Bread sticks were good also. The only thing I thought was weird was they serve their cheese and pizza sauce dip refrigerator cold for you bread sticks.

Have ordered from this store for 50+ years, and it is the BEST pizza!!!

Best. Pizza. Ever.

Great thin crust cut in squares!

I really like there pizza. It's a thin crust pizza. They also have subs. The restraunt was clean and service was good.

If you like thin crust pizza, then you will love this pizza. Try the deluxe pizza it is delicious.

My family absolutely loves Cassano’s , personally it has a little bit too much grease on it for me but it is still very good!

The pizza is just amazing.

Ordered 2 sandwiches, to go. 45 min later we had to ask for them. They "forgot"we were waiting in the dining room... disappointed public servant.

My all time most FAVORITE pizza

Best pizza ever..best pizza ever..so so good hummy!

GREAT PIZZA, poor customer service! I ordered the dlx & 1 topping deal. My wife doesn't like mushrooms so I asked them to substitute the mushrooms for banana peppers. The lady that took my order said they can't substitute and even if I dropped the mushrooms she would have to charge me $1.50. I said, "screw it" and ordered it with no mushrooms.Funny thing is, they didn't take $1.50 off my order. I don't see a problem substituting WITHIN REASON. Meat for a meat veggie for a veggie. I would even bet that banana peppers are cheaper than mushrooms!

Homey fast & serious. Plus cheap pitchers of beer!

They were short staffed but they rocked the food. Thanks for a great meal

I love the pizza there

Love thier pizza hog wild 😍

Old world homemade real Italian pizza and sub sandwiches. A hidden diamond in Middletown Ohio

I went into the Jackson lane location, the staff was very friendly. My order was perfect, hot and delicious.

Cassano's is the best pizza in town! We send it to our daughter in Oregon.

I seen all the negative comments still ordered for delivery the food arrived quickly fresh hot and was delicious and a cheese pizza and a Deluxe pizza and some wings everything was very tasty

best tasting thin crust pizza in the dayton area

Pizza is awesome and the calzones are great fast service

My coworkers and I ordered $88 in food tonight (we work at the hospital), once the driver arrived she made sure to tell us she double checked the order to make sure it was all there. She explicitly told us she “counted the sauces” to make sure everyone had everything. We take the bags and containers back to distribute everyone’s order and we had ITEMS MISSING, NO SAUCES, AND INCORRECT ORDERS. One person had no bread sticks, one person ordered a two topping pizza but it only had one of the two toppings. I called the Cassanos call center and spoke with someone who was willing to give us a credit, however we paid on 6 different cards and once I told him that he hung up on me. We were unable to call the driver back (misty cox) to let her know we had items missing as well in hopes she may have left them in her car. So now we have items missing and no refund for them due to the call center hanging up on us. We will never order again!

Man my first pizza here hog wild special ..barely cheese or toppings for 13+$ could of went to Wal-Mart and got a much better pizza